Free diagnostic
The UK Club Communication Health Check
Members not coming to club nights? Numbers dropping at events? RSVPs ghosting? Most committees blame the members, but the cause is almost always somewhere in how the club communicates. Twelve quick questions, a score out of 30, and a clear view of where the leaks are and which fixes would actually get members through the door.
Free 90-second diagnostic
How healthy is your club's communication?
Twelve quick questions across the six pillars that decide whether your members actually hear what the committee needs them to hear. You'll get a score out of 30, a per-pillar breakdown, and a clear view of where the biggest lift is. No email required to see your score.
- Important notices
- Event promotion
- Member engagement
- New member onboarding
- Payment link clarity
- Committee record keeping
The six pillars
What we measure, and why each pillar matters
The health check is built around the six things that, in our experience working with UK committees, decide whether a club's communication actually works or quietly falls apart.
Important notices
Can the committee get a must-read message to every member, and prove afterwards that they have seen it? AGM calls, rule changes, safeguarding updates, and licensing notices all sit here. Clubs that score badly on this pillar usually find out the hard way, when a decision is challenged because nobody can show who knew what.
Event promotion
How members find out what is on, and how reliably the committee collects RSVPs and headcount before the day. Strong clubs send push notifications to phones, capture confirmed attendance, and send reminders. Weak clubs rely on one WhatsApp message that scrolls past in an hour.
Member engagement
How regularly members hear from the club between meetings, and whether the committee can see which members are drifting before they quietly disappear. Most lost members do not resign: they just stop turning up. Visibility on engagement decay is the difference between catching them and losing them.
New member onboarding
How quickly and cleanly a new member goes from interested to fully signed up, with the right contact details, age confirmation, and terms acceptance captured. Strong onboarding pays off for the next decade of that member's relationship. Weak onboarding shows up as messy data, ghost rows, and committee time spent chasing.
Payment link clarity
How members pay subs, match fees, event tickets, and trip deposits, and whether the Treasurer can see who has paid without reconstructing the picture from a notebook. Friction here directly costs cashflow: members who cannot pay in two taps from their phone often do not pay at all.
Committee record keeping
Where AGM minutes, the constitution, accounts, and committee documents live, and how easily members can find them when they ask. Strong clubs put everything members touch in one place with version history. Weak clubs rely on the Secretary's laptop and a shared drive nobody remembers the password for.
FAQ