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The UK Club Communication Health Check

Members not coming to club nights? Numbers dropping at events? RSVPs ghosting? Cost, timing and the activities on offer all matter. This health check focuses on the communication you can improve: twelve questions, a score out of 30, and a practical action plan showing where Comnly features could help. Enter your email to receive and download a copy for your committee.

Free 90-second diagnostic

How healthy is yourclub's communication?

Twelve quick questions across the six pillars that decide whether your members actually hear what the committee needs them to hear. You'll get a score out of 30, a per-pillar breakdown, and a clear view of where the biggest lift is. No email required to see your score.

Answers stay on this device unless you request an emailed PDF or ask us to follow up at the end.

What gets scored

  • 01Important notices
  • 02Event promotion
  • 03Member engagement
  • 04New member onboarding
  • 05Payment link clarity
  • 06Committee record keeping

The six pillars

What you review, and why each pillar matters

Review six everyday committee workflows. Your answers help you choose what to improve first and how to check whether the change is helping.

01

Important notices

Review how you publish essential notices, request acknowledgement and follow up with members who have not responded. A sent message is not proof that someone has read or understood it.

02

Event promotion

Review whether event details are clear, members have enough notice and reminders reach the right audience. Keep RSVPs separate from actual attendance when assessing an event.

03

Member engagement

Review how regularly you share useful updates and ask for feedback. Recorded activity can guide a conversation, but a quiet account does not tell you why a member is absent.

04

New member onboarding

Review the journey from your join link or QR poster to approval, app sign-in and a first club activity. Help members enable notifications and know who to ask if they get stuck.

05

Payment link clarity

Review whether members can find the amount, purpose, deadline and payment link together, and whether the committee has a clear record to check. Payment links use Stripe; processing fees apply.

06

Committee record keeping

Review where approved minutes, supporting papers and outstanding actions live. Give the right people access and keep private committee discussion separate from member communications.

FAQ

Common questions

Why aren't our members coming to the club anymore?

Attendance can fall because of cost, inconvenient times, an unsuitable programme or changes in members' lives. Communication is one part you can check: do people know what is on, have enough notice and get a useful reminder? Ask absent members what would help, then use this self-assessment to identify communication habits to improve. Comnly can support the notices, events and member feedback behind that plan.

How do we get more members to actually turn up to events?

Start by asking members whether the event, price and timing suit them. Publish clear details early, ask for RSVPs and send a reminder before the event. Compare responses with actual turnout and ask what got in the way. Comnly keeps event details, RSVPs and reminders together, but improving delivery does not guarantee more attendance.

How do we stop members from quietly drifting away?

Keep a regular rhythm of useful updates and ask quieter members what would make the club more relevant to them. A lack of online activity is a reason to check in, not proof that someone intends to leave. Use member feedback to adjust the programme, then review participation over time. Comnly polls and club updates give that conversation a shared home.

How long does the health check take?

About 90 seconds. There are 12 questions across 6 pillars (2 questions per pillar) and you do not need any data in front of you to answer them.

Do I need to give an email address to see my score?

No. Your score and per-pillar breakdown are shown instantly when you finish. To download the PDF, enter and verify your email address. We email you a branded copy with a demo club link and share your email and tool name with the Comnly team.

Is this just a sales pitch for Comnly?

It's an honest diagnostic. The result page shows your per-pillar breakdown with the lowest-scoring pillars first. Where Comnly genuinely helps with a weak pillar, we link to the feature page so you can decide for yourself. If you already score well on a pillar, we say so.

Who is this designed for?

Committee members of UK clubs and associations: sports clubs, social clubs, working men's clubs, alumni groups, Masonic lodges, Rotary clubs, and similar member-run organisations. If you are a Chair, Secretary, Treasurer, or someone trying to fix how your club communicates, this is for you.

What does it cost?

The health check is free. Comnly itself is £39.99/month for the whole club, or £399/year. Your first 3 months are £29.99/month as an introductory rate. There is no per-member fee.

How is the score calculated?

Each pillar has two questions. The headline question is worth up to 3 points and the supplemental question is worth up to 2 points, giving a maximum of 5 per pillar. Six pillars at 5 points each gives a maximum total of 30. This is a self-assessment of communication habits, not a measured engagement rate or an industry benchmark. Bands are 0-10 (high risk of missed communication), 11-20 (functional but fragmented), and 21-30 (strong, but could be centralised).

First 3 months £29.99/month, then £39.99/month or £399/year. Cancel anytime.

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Explore a shared home for your club communication

Start your club on Comnly today. First 3 months £29.99/month, then £39.99/month or £399/year. Cancel anytime.

£29.99/month for your first three months, then £39.99/month or £399/year. Cancel anytime.