End User Terms

Version 1.4.0 · Effective 12 October 2026

These End User Terms (the "Terms") form a binding contract between Monosphere Ltd, a company incorporated in England and Wales (trading as Comnly) ("Monosphere", "we", "us" or "our") and you, the individual using the Comnly mobile app or web member experience (the "Service") to engage with a club, society, association, gym or similar organisation that has subscribed to Comnly (your "Organisation").

By creating an account, completing a join request, or otherwise using the Service, you confirm that you have read, understood and agreed to these Terms, the Acceptable Use Policy and the Privacy Policy.

If you do not agree, do not create an account and do not use the Service.

1. Eligibility

1.1 You must be at least 18 years old to create or use a Comnly account. The Service is offered to members of clubs and similar organisations, many of which are licensed venues; the 18+ minimum reflects that and applies regardless of whether your specific Organisation is itself a licensed venue.

1.2 You must be a resident of, and accessing the Service from within, the United Kingdom. The Service is offered exclusively in the UK and is not intended for users outside the UK.

1.3 You must register and use only one account, in your real name, and keep your registration information accurate and up to date.

1.4 You confirm that you are not prohibited from using the Service by any law applicable to you.

2. Relationship between you, your Organisation and Monosphere

2.1 The Service is a communications platform. Your Organisation decides who is admitted as a member, what content is published, what rules apply, and whether to suspend or remove you. Monosphere is not a party to your relationship with your Organisation, has no power to admit you to the Organisation, and is not responsible for the Organisation's decisions about your membership.

2.2 You authorise your Organisation's administrators and other authorised Organisation users, acting within the permissions assigned to them by the Organisation, to: (a) view your account profile within the Organisation where their role permits it; (b) view your engagement with content posted in the Organisation (including reads, replies, RSVPs and poll votes) where their role permits it; (c) create posts, events or other Organisation content where their role permits it; (d) communicate with you via push notifications, email or other channels enabled in the Service; and (e) take moderation action including suspension or removal from the Organisation where their role permits it.

2.3 Your contractual relationship with Monosphere is governed by these Terms. Monosphere does not charge you for using the Service; your Organisation pays Monosphere for its subscription. Your Organisation may, however, use the Service to request or collect payments from you (for example membership fees or payment links attached to posts). Those payments go to your Organisation, not to Monosphere, and are covered in section 6A.

2.4 Sponsor content in the feed. Many clubs and similar Organisations fund themselves in part through local sponsorship. The Service may display clearly labelled sponsor content (cards, posts, or in-feed promotions) from sponsors and partners that your Organisation has chosen to feature, in the same feed as your Organisation's own content. Sponsor content is always labelled as such. Where you click through to a sponsor's website or offer, you leave the Service and are subject to that third party's terms and privacy notice; see also section 6.6. Sponsor content is operated by your Organisation, not by Monosphere, and Monosphere does not endorse it.

2.5 Sponsor push notifications and emails are opt-in. Sponsor or third-party promotional content delivered to you by push notification or email (as distinct from passive display in the feed) is only sent to members who have specifically opted in to receive sponsor marketing at signup or who later opt in through their member settings. You can withdraw your sponsor marketing consent at any time in your member settings without affecting your access to the Service or to operational communications from your Organisation. Withdrawing consent does not stop you seeing sponsor cards passively displayed in the feed; it stops them being pushed to your device.

2.6 Messages and visibility. The Service includes audience-restricted posts, committee discussions and member-to-committee conversations where enabled. Other members can see your display identity and contributions where they have access to that content. A message to the committee is accessible to the authorised organisation users for that feature; it is not a confidential conversation with Monosphere. Public events deliberately published by your Organisation are visible outside its membership.

3. Your account and security

3.1 You are responsible for keeping your login credentials confidential, for all activity that occurs under your account, and for promptly notifying Monosphere if you suspect unauthorised access.

3.2 You must not share your account, allow another person to use it, or impersonate another person.

3.3 We may suspend or terminate your account in accordance with section 11.

4. Your content and licence to Monosphere

4.1 You retain ownership of any text, images, replies, poll responses or other content you submit ("Your Content").

4.2 You grant Monosphere a worldwide, royalty-free, non-exclusive, sub-licensable (only to our service providers acting on our behalf) licence to host, store, copy, transmit, display, process and otherwise use Your Content for the purposes of operating, securing, maintaining and improving the Service, and for the duration necessary for those purposes.

4.3 You grant your Organisation, and other members of your Organisation to the extent the Organisation permits, a licence to view, read, reply to and engage with Your Content within the Service.

4.4 You are solely responsible for Your Content. You warrant that:

(a) you own Your Content or have all necessary rights to submit it;

(b) Your Content does not infringe the intellectual property, privacy, publicity or other rights of any third party;

(c) Your Content is not unlawful, defamatory, obscene, threatening, harassing, hateful, fraudulent, deceptive or otherwise in breach of the Acceptable Use Policy; and

(d) Your Content does not contain confidential or sensitive information that you are not entitled to disclose.

4.5 You agree that Monosphere and your Organisation may remove or hide any content that breaches the Acceptable Use Policy, that we believe in good faith may breach it, that is the subject of a legal complaint, or that we are required to remove by law.

5. Acceptable use

5.1 You will comply with the Acceptable Use Policy at all times. Breach of the AUP is a material breach of these Terms and may lead to immediate suspension or termination of your account.

5.2 In particular, you will not: (a) use the Service to harass, threaten, defame, defraud or impersonate any person; (b) post unlawful, hateful, obscene, sexually explicit, violent or otherwise harmful content; (c) attempt to gain unauthorised access to any part of the Service; (d) interfere with the Service's operation; (e) scrape, harvest or mass-collect data from the Service; (f) use the Service for spam or unsolicited commercial communications; (g) post malware or attempt to introduce vulnerabilities; or (h) circumvent rate limits, content moderation or other technical controls.

5A. Online safety, reporting and complaints

5A.1 The Service lets members share posts, replies, comments and committee messages with other users, so it is a user-to-user service under the Online Safety Act 2023. Section 3 of the Acceptable Use Policy explains in full how we protect users from illegal content, how to report content and how complaints and appeals work. In summary:

• Protection from illegal content. Accounts are limited to people aged 18 or over who have been admitted by an Organisation, content is seen only by the audience your Organisation chooses (except public events it deliberately publishes), illegal content is prohibited, an automated word filter can block or mask offensive words, and we remove illegal content swiftly once we become aware of it.
• Reporting. Use the report control on a post or reply in the app, or email support@comnly.com to report any content or account. You can also tell your Organisation's administrators.
• Complaints and appeals. If you are unhappy with how a report was handled, or we have removed or hidden your content or restricted your account and you want us to reconsider, email support@comnly.com. We will look into it and tell you the outcome, and if an appeal succeeds we will restore the content or your access where we can.
• Children. Children cannot hold accounts. Limited details of junior members are recorded by an adult member who has parental responsibility for them, for their Organisation's junior activities.

6. Important things to know about the Service

These limitations are essential to your understanding of the Service. Please read them carefully.

6.1 Notifications are best-effort. Push notifications, emails and other notifications depend on third-party providers (including Apple, Google, Expo and email providers) and on your device, network and notification settings. We cannot, and do not, guarantee that any specific notification will be received, will arrive at any specific time, or will arrive at all. You must not rely on the Service as your only source of important information from your Organisation, and you should keep your device and notification settings up to date.

6.2 "Critical Notices" are not legal notices. Where your Organisation marks a post as a critical notice and asks you to acknowledge it, that feature is a delivery and audit aid. It is not a legal notification service. Your acknowledgement (or non-acknowledgement) does not create or remove any legal right or obligation between you and your Organisation, between you and Monosphere, or between you and any third party.

6.3 Polls are not binding ballots. Polls labelled anonymous hide voter identities in the normal results display, but votes remain linked to accounts in the underlying database. They are not an untraceable secret ballot. Polls in the Service are an engagement tool. They do not constitute a legally binding vote unless your Organisation's own constitution or rules expressly say they do, in which case the legal effect comes from those rules and not from Monosphere.

6.4 Event information is not a guaranteed attendance record. RSVPs, reminders and other event information in the Service are convenience features for your Organisation. They are not a guaranteed or certified record of attendance and we do not warrant their accuracy or completeness.

6.5 Auto-moderation is best-effort. We attempt to filter prohibited content, but we cannot guarantee that all such content will be detected or blocked. Your Organisation moderates its own community, and we act on reports and complaints as described in section 5A.

6.6 External links and sponsor content in the Service, including links to external event or booking providers, are not endorsed by Monosphere. If you click through to a third-party site or service you are subject to that third party's terms; we are not responsible for them.

6A. Payments you make to your Organisation through the Service

6A.1 Your Organisation may use the Service to request or collect payments from you, for example a joining fee, membership dues, or payment links attached to posts (each a "Member Payment").

6A.2 Every Member Payment is a transaction between you and your Organisation. Your Organisation is the seller and merchant of record. Monosphere is not a party to the transaction, does not receive your payment, does not take any commission from it, and is not responsible for the goods, services, events, memberships or other benefits you are paying for.

6A.3 Member Payments are processed by Stripe directly on your Organisation's own Stripe account. Your card details are collected by Stripe on Stripe-hosted pages and are never seen or stored by Monosphere. Stripe's own terms and privacy notice apply to the payment processing.

6A.4 Refunds, cancellations, disputes and chargebacks relating to a Member Payment are between you and your Organisation. If you want a refund, or you dispute a charge, contact your Organisation first. Where your Organisation issues a refund, it is returned through Stripe to your original payment method. Nothing in this section affects any statutory rights you have against your Organisation as the seller.

6A.5 Digital membership cards and event passes. Where your Organisation issues you a membership card or event pass in the Service (including as an Apple or Google Wallet pass), the QR code is your membership or admission credential: keep it private and present it only to your Organisation's door staff. Admission to any event or venue remains subject to your Organisation's own rules (including any age restrictions, capacity limits and licensing conditions). Offline checks use a previously downloaded record and may not detect a recent change until synchronisation. Event cancellations, changes and any resulting refunds are your Organisation's responsibility under section 6A.4.

6A.6 We keep records of Member Payment requests and their status (for example requested, paid, refunded) so that you and your Organisation can see what has and has not been paid. We process those records on behalf of your Organisation as described in the Privacy Policy.

6A.7 Additional features. Your Organisation may be given access to additional or pilot features of the Service. Where using one involves a purchase from, or an agreement with, your Organisation, you will be shown any additional terms that apply before you use it, and this section 6A applies to any payment you make.

7. Disclaimers and your statutory rights

7.1 The Service is provided "as is" and "as available". Subject to your statutory rights as a consumer, we make no warranties, express or implied, about: (a) the Service being uninterrupted, error-free or secure against every threat; (b) the accuracy, reliability or completeness of any content posted by your Organisation, other members or third parties; (c) any specific outcome from your use of the Service; or (d) the timely delivery of any notification.

7.2 Nothing in these Terms affects your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015. To the extent the Service is treated as digital content under the Consumer Rights Act, you have the rights set out in that Act and we will not seek to exclude or limit them.

8. Limitation of liability

8.1 We do not exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) anything else that, by law, cannot be limited or excluded, including your rights under the Consumer Rights Act 2015 and under data protection law to the extent they cannot be limited.

8.2 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time you accepted these Terms, both we and you knew it might happen. We are not responsible for loss or damage that is not foreseeable.

8.3 Subject to section 8.1, our total liability to you, in aggregate, arising out of or in connection with these Terms or the Service, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to one hundred pounds (£100). We consider this cap fair because the Service is provided to you free of charge and your payments to your Organisation are covered by section 6A, not by this section.

8.4 Subject to section 8.1, we are not liable for: (a) loss of, or inability to access, content posted by your Organisation or by other members; (b) the non-receipt or late receipt of any push notification, email or other notification; (c) any decision your Organisation makes about your membership, including suspension or removal; (d) the conduct of your Organisation, its administrators, other authorised Organisation users or other members; (e) any third-party content, sponsor content, external link or external booking provider; (f) any reliance you place on the Service for a purpose for which it is not warranted (see section 6); or (g) any loss of profit, loss of business, business interruption or loss of business opportunity, because the Service is provided to you for domestic and private use.

8.5 Nothing in these Terms affects your statutory rights. For information about your statutory rights, contact Citizens Advice.

9. Privacy and data protection

9.1 Monosphere processes personal data about you in accordance with the Privacy Policy. Some categories of personal data (for example membership records, post engagement, RSVPs and poll votes) are processed by us on behalf of your Organisation as data controller. See the Privacy Policy for further information.

9.2 You can exercise your data protection rights (including access, rectification, erasure, restriction, portability and objection) as described in the Privacy Policy.

10. Intellectual property

10.1 Comnly, the Comnly name, logo and the Service are owned by Monosphere or its licensors and protected by intellectual property law. Nothing in these Terms transfers any of those rights to you.

10.2 You may not copy, modify, distribute, sell, or create derivative works of the Service or any part of it.

11. Suspension and termination

11.1 You may request deletion of your account at any time by emailing support@comnly.com from the address linked to your account, as explained on our Account deletion page. We may need to verify your identity. Deletion or anonymisation is handled under the Privacy Policy. Leaving one Organisation is different from deleting your shared Comnly account and does not delete your memberships in other Organisations. Deleting your account ends these Terms, subject to section 11.4.

11.2 Your Organisation may remove you from its community at any time, and you may leave an Organisation at any time. If you have no other active membership, your access to the Service ends at that point, and we will delete or anonymise your account 30 days after your last membership ended, as explained in the Privacy Policy, unless you rejoin an Organisation before then.

11.3 We may suspend or terminate your account immediately and without notice if: (a) you breach these Terms or the Acceptable Use Policy; (b) we reasonably believe you have used the Service unlawfully or in a way that risks harm to others; (c) we are required to do so by law or by a third-party platform we depend on; or (d) your Organisation requests it for legitimate reasons.

11.4 On termination, your right to use the Service ends. Sections 4.2, 6, 6A.2 to 6A.4, 6A.7, 7, 8, 9, 10, 11.4, 12 and 13 survive termination.

12. Variations

12.1 We may update these Terms, the Acceptable Use Policy, the Privacy Policy or the Cookie Policy from time to time. We will notify you of any material change by email or via an in-product notice at least 14 days before the change takes effect, except where the change is required by law or for security reasons (in which case the change takes effect when notified).

12.2 If you continue to use the Service after the effective date of a change, you accept the change. If you do not accept a change, you may delete your account at any time before the change takes effect, and you will not be charged anything (the Service is free of charge to you).

13. General

13.1 Notices. Notices to you are sent by email to your registered email address or by an in-product notice. Notices to us must be sent to support@comnly.com.

13.2 No assignment. You may not assign these Terms. We may assign these Terms to an affiliate or successor in the context of a corporate reorganisation or sale of business.

13.3 Severability. If any part of these Terms is found unenforceable, the remainder continues in force.

13.4 No third-party rights. No one other than you and us has any rights under these Terms, save that statutory consumer rights cannot be excluded.

13.5 Governing law and jurisdiction. These Terms and any non-contractual obligation arising from them are governed by the laws of England and Wales. Disputes will be heard by the courts of England and Wales. As a UK consumer, you may also be entitled to bring proceedings in the courts of the part of the UK where you live, and the mandatory consumer protection laws of that part of the UK apply to you.

Monosphere Ltd (trading as Comnly), a company registered in England and Wales under company number 16315949. Registered office: 3 Broadway East, Chester, CH2 2DW, United Kingdom. Contact: support@comnly.com.