Acceptable Use Policy

Version 1.2.2 · Effective 2 October 2026

This Acceptable Use Policy ("AUP") applies to every person who accesses or uses the Comnly platform (the "Service"), including organisation owners, administrators, other authorised permissioned users and members. It is incorporated by reference into the Master Subscription Agreement and the End User Terms. Breach of this AUP is a material breach of those agreements and may result in immediate suspension or termination of your account.

1. You will not use the Service to

(a) post, transmit, share, link to or otherwise make available any content that is unlawful under the laws of England and Wales or any other applicable law, including content that amounts to a priority offence under the Online Safety Act 2023 (for example terrorism, child sexual exploitation and abuse, threats, harassment, stalking, hate offences, fraud, encouraging or assisting suicide or serious self-harm, or the sharing of intimate images without consent);

(b) post content that is defamatory, libellous, knowingly false, deceptive, fraudulent, threatening, harassing, abusive, intimidating, hateful, racist, sexist, homophobic, transphobic, ableist or that promotes discrimination on the basis of any protected characteristic;

(c) post content that is obscene, sexually explicit, or that depicts or promotes violence, self-harm, or child sexual exploitation in any form;

(d) post content that bullies, intimidates, "doxes" or otherwise targets an individual for harm, abuse or harassment;

(e) impersonate any person or organisation, misrepresent your affiliation with any person or organisation, or otherwise mislead other users about your identity or the source of content;

(f) infringe any intellectual property right (including copyright, trade marks and database rights) or any right of confidentiality, privacy, publicity or personality;

(g) post content disclosing personal data about another person without that person's consent or another lawful basis under UK Data Protection Law;

(h) use the Service for spam, chain letters, multi-level marketing, unsolicited commercial communications or any other form of unauthorised promotion (including unauthorised political campaigning);

(i) use the Service to facilitate illegal gambling, illegal sale of regulated goods (alcohol to under-18s, tobacco, drugs, firearms, etc.), or any other illegal activity;

(j) post or distribute malware, viruses, worms, ransomware, exploit code or any other malicious software;

(k) attempt to probe, scan, test or compromise the security of the Service, gain unauthorised access to any account, system or data, or interfere with the integrity of the Service;

(l) circumvent rate limits, content-moderation features, paywalls, access controls or other technical measures;

(m) reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying ideas of the Service;

(n) scrape, harvest, mass-download or systematically collect data from the Service except via the Service's documented export tools;

(o) use the Service to develop a competing product or service;

(p) misrepresent your identity, age, eligibility or membership status, or use another person's account;

(q) use the Service if you are under the age of 18; or

(r) take any action that imposes an unreasonable load on the Service or that is intended to cause it to malfunction.

2. Additional rules for organisation administrators and permissioned users

(a) Administrators and permissioned users must not invite, admit or knowingly retain any account holder under the age of 18.

(b) Administrators and permissioned users must obtain a lawful basis under UK Data Protection Law before importing or uploading personal data of any third party into the Service. The act of importing such data is the Organisation's instruction to Monosphere as processor and is the Organisation's responsibility.

(c) Administrators and permissioned users must not use the Service to send communications which would breach the Privacy and Electronic Communications Regulations 2003 (e.g. unsolicited marketing without an appropriate basis), or any other applicable communications law.

(d) Administrators and permissioned users must not market third-party paid promotions through Comnly except via features designed for that purpose (such as the enabled sponsor-promotion tools) and in accordance with the rules of those features.

(e) Administrators and permissioned users must use only the features and data access that their Organisation has authorised for their role and must not attempt to bypass role-based access controls.

(f) Administrators are responsible for content that they, or other administrators and permissioned users of their organisation, post, approve or publish through the Service (including posts, events, documents and sponsor content), and must act promptly on reports about content in their organisation that they receive, for example by hiding or removing content that breaches this AUP. Administrators are not responsible under this AUP for every item of content posted by members; Monosphere's own reporting and complaints process in section 3 applies to all content on the Service.

3. Online safety, reporting and enforcement

3.1 How we protect users from illegal content. The Service lets members share posts, replies, comments and committee messages with other users, so it is a user-to-user service under the Online Safety Act 2023. We protect users from illegal content by: (a) limiting accounts to people aged 18 or over who have been admitted by an organisation, so content is seen only by the audience that organisation chooses (except public events an organisation deliberately publishes); (b) prohibiting illegal content in this AUP; (c) running an automated word filter on posts, replies and committee messages, using a standard list of offensive words and any words the organisation adds, which can block the content or mask matching words; (d) providing an in-product report control and a reporting email address; (e) removing or restricting illegal content swiftly once we become aware of it, and suspending or terminating accounts that post it; and (f) reporting child sexual exploitation and abuse content, and other content where the law requires it, to the National Crime Agency or other appropriate authorities.

3.2 How to report content. Use the report control on a post or reply in the app to send a report to Comnly, choosing a reason (such as child safety, harassment or hate, spam or scam, or illegal content) and adding any details. You can also report any content, including committee messages and documents, or an account, by emailing support@comnly.com. You may also tell your organisation's administrators, who can hide or remove content in their organisation. If you believe someone is in immediate danger, contact the emergency services first.

3.3 What happens to a report. We record every report and review it. Where we find content to be illegal, we remove it or prevent access to it. Where we find content breaches this AUP, we may remove or hide it or pass the report to the organisation's administrators to deal with under its own rules. We may also act on the account concerned under section 3.5.

3.4 Complaints and appeals. You can complain to us by emailing support@comnly.com, identifying the content, account or decision and explaining your concern, if: (a) you have reported content you believe is illegal and are unhappy with how the report was handled; (b) your content has been removed or hidden, or your account restricted, suspended or terminated, by Monosphere because of this AUP or because we considered it illegal, and you want us to reconsider (an appeal); (c) you think our automated word filter has wrongly blocked or masked your content; or (d) you think we are not meeting our duties under the Online Safety Act 2023. We will acknowledge your complaint, look into it, and tell you the outcome and any action taken. If an appeal succeeds, we will restore the content or your access where we can. Decisions an organisation takes about its own membership or community rules should first be raised with that organisation.

3.5 Enforcement. We may, in our reasonable discretion: (a) remove or hide content that breaches this AUP; (b) suspend or terminate any account; (c) restrict or terminate access to the Service for any organisation; (d) preserve content and data in connection with a complaint, investigation or legal process; and (e) cooperate with law enforcement and other authorities, including by disclosing data we are required by law to disclose.

3.6 Children. Children cannot hold accounts or use the Service directly. Limited details of junior members are recorded by an adult member with parental responsibility for them, for their organisation's junior activities, under the Parental Responsibility Attestation. Organisations remain responsible for their own safeguarding arrangements.

3.7 Enforcement decisions about content that is not illegal are at our reasonable discretion. We will not act as the arbiter of every dispute between members or between members and their organisation; many such disputes are properly handled by the organisation itself.

4. Updates to this Policy

4.1 We may update this AUP from time to time. Material changes will be notified at least 14 days in advance by email or in-product notice, except where a change is required immediately by law or for security or safety reasons.

Monosphere Ltd (trading as Comnly), a company registered in England and Wales under company number 16315949. Registered office: 3 Broadway East, Chester, CH2 2DW, United Kingdom. Reports: support@comnly.com.