Acceptable Use Policy

Version 1.1.0 · Effective 21 May 2026

This Acceptable Use Policy ("AUP") applies to every person who accesses or uses the Comnly platform (the "Service"), including organisation owners, administrators, other authorised permissioned users and members. It is incorporated by reference into the Master Subscription Agreement and the End User Terms. Breach of this AUP is a material breach of those agreements and may result in immediate suspension or termination of your account.

1. You will not use the Service to

(a) post, transmit, share, link to or otherwise make available any content that is unlawful under the laws of England and Wales or any other applicable law;

(b) post content that is defamatory, libellous, knowingly false, deceptive, fraudulent, threatening, harassing, abusive, intimidating, hateful, racist, sexist, homophobic, transphobic, ableist or that promotes discrimination on the basis of any protected characteristic;

(c) post content that is obscene, sexually explicit, or that depicts or promotes violence, self-harm, or child sexual exploitation in any form;

(d) post content that bullies, intimidates, "doxes" or otherwise targets an individual for harm, abuse or harassment;

(e) impersonate any person or organisation, misrepresent your affiliation with any person or organisation, or otherwise mislead other users about your identity or the source of content;

(f) infringe any intellectual property right (including copyright, trade marks and database rights) or any right of confidentiality, privacy, publicity or personality;

(g) post content disclosing personal data about another person without that person's consent or another lawful basis under UK Data Protection Law;

(h) use the Service for spam, chain letters, multi-level marketing, unsolicited commercial communications or any other form of unauthorised promotion (including unauthorised political campaigning);

(i) use the Service to facilitate illegal gambling, illegal sale of regulated goods (alcohol to under-18s, tobacco, drugs, firearms, etc.), or any other illegal activity;

(j) post or distribute malware, viruses, worms, ransomware, exploit code or any other malicious software;

(k) attempt to probe, scan, test or compromise the security of the Service, gain unauthorised access to any account, system or data, or interfere with the integrity of the Service;

(l) circumvent rate limits, content-moderation features, paywalls, access controls or other technical measures;

(m) reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying ideas of the Service;

(n) scrape, harvest, mass-download or systematically collect data from the Service except via the Service's documented export tools;

(o) use the Service to develop a competing product or service;

(p) misrepresent your identity, age, eligibility or membership status, or use another person's account;

(q) use the Service if you are under the age of 18; or

(r) take any action that imposes an unreasonable load on the Service or that is intended to cause it to malfunction.

2. Additional rules for organisation administrators and permissioned users

(a) Administrators and permissioned users must not invite, admit or knowingly retain any account holder under the age of 18.

(b) Administrators and permissioned users must obtain a lawful basis under UK Data Protection Law before importing or uploading personal data of any third party into the Service. The act of importing such data is the Organisation's instruction to Monosphere as processor and is the Organisation's responsibility.

(c) Administrators and permissioned users must not use the Service to send communications which would breach the Privacy and Electronic Communications Regulations 2003 (e.g. unsolicited marketing without an appropriate basis), or any other applicable communications law.

(d) Administrators and permissioned users must not market third-party paid promotions through Comnly except via features designed for that purpose (such as a future Sponsor Marketplace) and in accordance with the rules of those features.

(e) Administrators and permissioned users must use only the features and data access that their Organisation has authorised for their role and must not attempt to bypass role-based access controls.

(f) Administrators are responsible for any content posted by their organisation's members.

3. Reporting and enforcement

3.1 We rely on administrators and other authorised Organisation users to enforce community standards within their organisations. Members may report content to their organisation's administrators or other designated Organisation contacts.

3.2 You may report apparent breaches of this AUP that the organisation is unwilling or unable to address, illegal content, or content that breaches the rights of others, by emailing abuse@monosphere.co.uk.

3.3 We may, in our reasonable discretion: (a) remove or hide content that breaches this AUP; (b) suspend or terminate any account; (c) restrict or terminate access to the Service for any organisation; (d) preserve content and data in connection with a complaint, investigation or legal process; and (e) cooperate with law enforcement and other authorities, including by disclosing data we are required by law to disclose.

3.4 Decisions on enforcement are at our reasonable discretion. We will not act as the arbiter of every dispute between members or between members and their organisation; many such disputes are properly handled by the organisation itself.

4. Updates to this Policy

4.1 We may update this AUP from time to time. Material changes will be notified at least 14 days in advance by email or in-product notice, except where a change is required immediately by law or for security or safety reasons.

Monosphere Ltd (trading as Comnly), England and Wales. Reports: abuse@monosphere.co.uk.